Support Services Technician
Under general supervision, to perform a wide variety of tasks and execute complex and responsible clerical work of more than average difficulty in an office or school; and to do related work as required, consistent with job description.
Directly responsible to designated administrators.
ESSENTIAL JOB FUNCTIONS
- Performs a wide variety of complex clerical work, including the personal performance or supervision of typing, checking, and recording information
- Compiling information for and preparing reports, computing statistical data, and maintaining file systems
- Prepares student information related to attendance and enrollment for data entry and student records
- Performs data entry relating to the scheduling process
- Assists counselors with pre registration; verifies attendance
- Enters transcript data
- Enters pass system data
- Documents referrals and counselor intervention
- Provides information and assistance to district personnel regarding services provided by the department or school
- Receives office visitors in person or over the telephone and either answers questions concerning the department’s activities or refers persons to another source of information
- May compose either letters or memos independently or from oral instructions
- Compiles and prepares reports and master copies
- Operates a computer terminal and utilizes the various programs available
- Operates typewriter, copying and duplicating machines. and school communication equipment
- Assigns and review work of student helpers.
DEMONSTRATED KNOWLEDGE AND ABILITIES:
- Modern office practices, procedures and equipment.
- Operation of a computer and assigned software.
- Terminology, processes and operations of assigned office or program.
- Record-keeping and filing techniques.
- Telephone techniques and etiquette.
- Basic research methods and report preparation techniques.
- Correct English usage, grammar, spelling, punctuation and vocabulary.
- Interpersonal skills using tact, patience and courtesy.
- Applicable laws, codes, rules and regulations.
- Oral and written communication skills.
- Basic budgeting practices regarding monitoring and control.
- Basic math.
- Proper methods of storing equipment, materials and supplies.
- Communicate effectively with students, parents, staff and administration.
- Interpret, apply and explain applicable laws, codes, rules, regulations, policies and procedures.
- Answer telephones and greet the public courteously.
- Maintain records, logs and files.
- Learn principles of training and providing work direction and guidance to others.
- Compile, assemble, verify and prepare data for records and reports.
- Determine appropriate action within clearly defined guidelines.
- Compose correspondence and written materials independently.
- Work independently with little direction.
- Establish and maintain cooperative and effective working relationships with others.
- Meet schedules and time lines. Plan and organize work.
- Add, subtract, multiply and divide quickly and accurately.
- Operate a variety of office equipment including a computer and assigned software.
- Be able to multitask. Maintain consistent, punctual and regular attendance.
- Move hands and fingers to operate a computer keyboard.
- Hear and speak to exchange information in person and on the telephone.
- Sit or stand for extended periods of time. See to read a variety of materials.
- Bend at the waist, kneel or crouch to file materials.
- Type at a rate of fifty (35) words per minute from ordinary transcript or printed or typewritten material
- Pass qualifying tests.
Two (2) years of varied clerical work of a responsible nature.