PBX Operator

New Haven Unified School District

Class Title:

PBX Operator


Under supervision, to operate a private branch switchboard; to give routine information to the public; to perform general clerical work; and to do related work as required, consistent with the job description.


Directly responsible to designated administrators.


  • Operates a private branch exchange switchboard
  • Receives incoming calls and makes station connections
  • As requested, places, receives, and completes long distance calls
  • Takes and transmits messages; gives routine information as requested
  • Performs a wide a variety of clerical work, including typing, checking, and recording information
  • Compiles information for and prepare reports
  • Maintains file systems consonant with district regulations
  • Receives office visitors in person or over the telephone, and either answers questions concerning the site’s activities or refers persons to another source of information
  • Prepares master copies
  • Operates typewriter, copying and duplicating machines, adding machines, and school communication equipment
  • Prepares data for processing
  • Performs other general clerical work as required.



  • Modern office practices, procedures and equipment.
  • Operation of a computer and assigned software.
  • Terminology, processes and operations of assigned office or program.
  • Record-keeping and filing techniques. Telephone techniques and etiquette.
  • Basic research methods and report preparation techniques.
  • Correct English usage, grammar, spelling, punctuation and vocabulary.
  • Interpersonal skills using tact, patience and courtesy.
  • Applicable laws, codes, rules and regulations.
  • Oral and written communication skills.
  • Basic budgeting practices regarding monitoring and control.
  • Basic math.
  • Proper methods of storing equipment, materials and supplies.


  • Communicate effectively with students, parents, staff and administration.
  • Interpret, apply and explain applicable laws, codes, rules, regulations, policies and procedures.
  • Answer telephones and greet the public courteously.
  • Maintain records, logs and files. Learn principles of training and providing work direction and guidance to others.
  • Compile, assemble, verify and prepare data for records and reports.
  • Determine appropriate action within clearly defined guidelines.
  • Compose correspondence and written materials independently.
  • Work independently with little direction.
  • Establish and maintain cooperative and effective working relationships with others.
  • Meet schedules and time lines.
  • Plan and organize work.
  • Add, subtract, multiply and divide quickly and accurately.
  • Operate a variety of office equipment including a computer and assigned software.
  • Be able to multitask.
  • Maintain consistent, punctual and regular attendance.
  • Move hands and fingers to operate a computer keyboard.
  • Hear and speak to exchange information in person and on the telephone.
  • Sit or stand for extended periods of time.
  • See to read a variety of materials.
  • Bend at the waist, kneel or crouch to file materials.


  • Type at a rate of thirty-five (35) words per minute
  • Pass qualifying tests.


One year of experience in the operation of a switchboard or completion of a course in a recognized school for PBX training; one year of broad and varied experience in clerical and typing work.

Salary Range 17

How to Apply


The application process is as easy as 1-2-3!

  1. Browse New Haven US job listings and submit an online application on Ed-Join.
  2. When the hiring principal is ready to interview, applicants will be considered and may be selected to interview.
  3. If selected to interview, you will be contacted by the school to set an appointment.
  4. Once you have interviewed, if you are selected for the position, you will be contacted by the personnel department. If you are not selected for the position, you will be notified by the school.